Shipping policy
At FurJoy™, we’re happy to offer FREE shipping on every order—because happy mail should arrive without an extra shipping fee attached.
Order Processing Times
Please allow 1–3 business days for us to process, pack, and dispatch your order.
Your order is considered dispatched once it has been handed to the shipping carrier and is on its way to you. During holidays, sales, and other busy periods, processing may take up to 7 business days.
Estimated Shipping Times
The estimates below begin after your order has been dispatched:
- 🇺🇸 United States: 8–12 business days
- 🇬🇧 United Kingdom: 6–9 business days
- 🇦🇺 Australia: 7–10 business days
- 🇳🇿 New Zealand: 6–10 business days
- 🇨🇦 Canada: 8–12 business days
These are estimated delivery windows, not guaranteed arrival dates.
During peak seasons and holidays, carriers may experience delays or slower tracking updates that are outside our control. International orders may also be delayed by customs, which can extend the delivery window.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email containing your tracking number.
Tracking information may take a few days to update after the carrier receives your package, so don’t worry if your pup’s parcel appears to be sitting still at first.
Order Changes & Shipping Details
Please make sure your name, address, apartment or unit number, and other shipping details are complete and correct before placing your order.
Incomplete or incorrect information may cause delays or order cancellation. If our system detects a possible address issue, our support team may email you to confirm your details. Please reply within 3 business days. If we do not hear back, we may cancel the order.
Notice an error after checkout? Email hello@furjoy.com within 24 hours of placing your order. We’ll do our best to update it, but we cannot guarantee changes once the order has entered processing.
Delayed Deliveries
We know waiting for dog mail can feel longer than waiting for someone to throw the ball.
FurJoy™ works hard to process and ship every order as quickly as possible. However, delivery may occasionally be delayed by circumstances outside our control, including:
- Severe weather
- Transportation disruptions
- Courier delays
- Customs processing
- Address-verification issues
- Product-availability issues
- Payment-processing delays
If we discover an issue before your order ships, we’ll contact you as soon as possible.
FurJoy™ cannot guarantee an exact delivery date or be held responsible for delays caused by outside carriers or other external factors. However, our team will always do its best to keep you updated and point you in the right direction.
Lost or Stolen Packages
If your tracking shows a problem or your package appears to be lost, please email hello@furjoy.com. We’ll do our best to assist you and contact the courier when appropriate.
We also recommend contacting the courier directly to open a missing-package claim. They may ask for additional information from you while investigating the shipment.
Once a package has been handed to the courier, FurJoy™ cannot control or guarantee its delivery. Lost or stolen packages are generally outside our refund policy. However, depending on the circumstances and the outcome of the courier’s investigation, we may offer a replacement at our discretion.
If tracking shows the package as delivered but you cannot locate it, please:
- Check around your property and usual delivery spots.
- Ask household members and nearby neighbours.
- Contact the courier for delivery details.
- File a police report if you believe the package was stolen.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If your address is incorrect, email hello@furjoy.com within 24 hours of ordering. After that period, the order may already be processing or in transit.
FurJoy™ cannot provide a free replacement or refund when an order is delivered to an address entered incorrectly by the customer.
Shipping Policy Changes
FurJoy™ may update this Shipping Policy at any time. The latest version published on our website will replace previous versions.
By purchasing and continuing to use FurJoy™ products, you agree to the Shipping Policy in effect at the time of your purchase.
Questions about your order? Email hello@furjoy.com, and our support team will be happy to help.