Refund policy

At FurJoy™, we want flea-and-tick care to feel simple, low-stress, and easy to fit into real dog life. We believe in our products and recommend giving FurJoy™ at least 14 days of consistent use before deciding whether it is right for you and your dog.

Still not feeling the joy? Contact us at hello@furjoy.com after the first 14 days and within 30 days of delivery to request a return under our 30-Day Money-Back Guarantee.

Cancellation Policy

Need to change or cancel your order? Email us within 24 hours of placing it.

After 24 hours, your order may already be processing, so we may not be able to make changes or stop the shipment. Approved cancellations will be refunded within 7 business days.

30-Day Money-Back Guarantee

We are confident in FurJoy™ and encourage you to use it consistently for at least 14 days so you can properly experience it.

If you are still unhappy, you may request a return after the first 14 days and within 30 days of receiving your order. Please note that original shipping fees, when applicable, are non-refundable.

To begin a return, contact us through our Contact Us page or email hello@furjoy.com. Please include your:

• Order number
• Full name
• Email address used at checkout

This helps us find your order and get your return moving without chasing our tails.

Damaged Items

We carefully package every FurJoy™ order, but occasionally a package may have a rough trip.

An item is considered damaged when the product is defective or physically broken. Cosmetic damage to the shipping packaging—such as a dented or scuffed box—does not qualify as product damage when the item inside is still in good condition.

If your product arrives damaged, email hello@furjoy.com within 72 hours of delivery and include:

• Your order number
• A clear photo of the damage
• A short description of the issue

We will review the information and determine whether you qualify for a free replacement.

We do not refund, replace, or accept returns for damage caused by misuse, normal wear and tear, chewing, improper handling, or use outside the product instructions.

Shipping & Delivery

We work hard to get your order moving as quickly as possible, but some delivery delays are outside our control. This may include delays caused by couriers, customs, weather, local disruptions, or other shipping-related issues.

Once your package has been handed to the courier, FurJoy™ is not responsible for packages that are delayed, lost, or stolen in transit. Please contact the courier directly using your tracking information for assistance with delivery issues.

You may also email hello@furjoy.com, and our support team will do its best to point you in the right direction.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

If the address is incorrect, contact us within 24 hours of ordering. After that time, we may be unable to update it because the order may already be processing or on its way.

FurJoy™ cannot provide a free replacement or refund when an order is delivered to an address entered incorrectly at checkout.

Policy Updates

FurJoy™ may update this Return & Refund Policy from time to time. The version published on our website at the time of your purchase will apply to your order.

By purchasing and continuing to use FurJoy™ products, you confirm that you have read and accepted this Return & Refund Policy.